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Security Center

Welcome to Cape Ann Savings Bank’s Security Center. Your security and privacy are our top priority. This page is filled with tips and information to help you learn about how to avoid identity theft and how to not fall victim to the various scams and hacks that criminals are using to try to steal your information. The Identity Theft video is a valuable tool as well! When it comes to identity theft and avoiding scams, knowledge is your best resource.

Security Tips


With fraudsters and hackers out there waiting for opportunity, it is up to everyone of us to do our best to prevent ourselves from being a target. Click below to learn some valuable tips to protecting your identity and online presence.

Read More: Scams

Read More: Check Fraud 

Read More: Be Cyber Safe

Read More: Be Fraud Wise 

Read More: Think Before You Click


Read More: Secure Your Home Network Against Cyber Threats

Read More: Cyberbullying & Information Sharing


Read More: Cyber Security Tips

Beware of Scam Artists! Remember, that Cape Ann Savings Bank, other financial institutions or government agencies, like the IRS or Social Security Administration, will not call, text  or email you asking for personal, bank account, or social security information. If in doubt, don't give information out! It is best to hang up and call the institution or agency back using their official phone number. The IRS has recently released an article in regard to Coronavirus-related scams and the likelihood of increased scam attempts tied to the economic impact payments.

View IRS.GOV article

Protecting Your Account

  • Phishing is the fraudulent practice of sending emails purporting to be from reputable companies in order to induce individuals to reveal personal information, such as passwords and credit card numbers.
  • Public networks such as coffee shops are convenient, but not always secure. It’s a good idea to avoid sending any personal information to the internet while connected to one.
  • Some computer viruses have the ability to intercept and steal your personal information. Keep your computer safe by protecting it with anti-virus software, and be careful of what you download!
  • If you use mobile banking, always keep track of your phone! If your phone gets lost or stolen, it could compromise your account.
  • Sometimes it can be hard to remember passwords and PIN numbers, but writing them down is like leaving a key in a lock! Pick something that’s secure, but make sure you can remember it!
  • Most companies will never ask for personal information through email. Only enter your information on a secure website.
  • Pick a secure password! Always use at least 8 characters in your password, but the more the better. Add in some words, numbers and symbols. When you increase the length of your password it significantly improves its strength.

  • Don't use the same password on every website!

  • Change your passwords often, making it harder for attackers to guess your password.

  • Security questions can be helpful if you forget your password, but make sure that you do not provide information that is readily available to the public. For example, if you put in your home town, and that information is listed on your Facebook page, someone could easily use it to get into your account.

Preventing Identity Theft

  • Identity thieves can use your personal information to access your account, or create new accounts under your name. Protect your personal information.
  • Shoulder-surfers are people who stand close enough to see your personal information, such as PIN numbers, as you perform bank transactions. Be aware of your surroundings at the bank or ATM.
  • Always shred documents that contain personal information! Old credit card receipts, old bank statements, medical statements, bills and pre-approved credit card offers should not be thrown away until shredded.
  • Always keep a close eye on your account balances and credit statements. If anything looks out of place, address it immediately.
  • Close unused credit cards, and carry around as few as possible. This makes it easier to keep track of them.
  • Always make sure that all of your accounts have current and accurate information.
  • Don’t carry around documents that you don’t need on a daily basis. Your social security card and birth certificate can be used to open fake accounts.
  • Though it might be convenient, don’t have your Social Security number or driver’s license number printed on the top of your checks.
  • Report lost or stolen checks and bank cards as soon as possible, and store unused ones in a secure location. You never know what someone might do with them.


Important Contact Information

Attorney General's Consumer Hotline


Federal Trade Commission Hotline


Massachusetts Bankers Association


Office of Consumer Affairs Hotline



Massachusetts Division of Banks



The Credit Reporting Bureaus/Fraud Departments


P.O. Box 105069
Atlanta, GA 30348



P.O. Box 9532
Allen, TX 75013



P.O. Box 679
Fullerton, CA 92634




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